Не могу продлить посил ОСАГО

Страхую мотоцикл в Энергогарант уже 3 года, продлевал полис ОСАГО всегда через личный кабинет, не было проблем, в этом году пробую продлить уже 4 для, после заполнения всех граф и нажатия кнопки «далее» переходит на страницу со следующим текстом: at ru.energogarant.service.action.BaseCalculatePolicyAction$1.call(BaseCalculatePolicyAction.java:264) at ru.energogarant.service.action.BaseCalculatePolicyAction$1.call(BaseCalculatePolicyAction.java:262) at com.idit.framework.common.utils.ExecutionContext.executeEx(ExecutionContext.java:108) at ru.energogarant.service.action.BaseCalculatePolicyAction.doInVersionContext(BaseCalculatePolicyAction.java:328) at ru.energogarant.service.action.BaseCalculatePolicyAction.calculatePremium(BaseCalculatePolicyAction.java:261) at ru.energogarant.service.InsuranceServiceImpl.calculatePolicyMotor(InsuranceServiceImpl.java:390) at sun.reflect.GeneratedMethodAccessor409.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:592) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150) at ru.energogarant.aop.ComChannelAdvice$1.call(ComChannelAdvice.java:78) at com.idit.reference.server.session.bean.OperationTxWrapperSessionBean.doOperationInNewTransaction(OperationTxWrapperSessionBean.java:24) at com.idit.reference.server.session.bean.OperationTxWrapperSession_s6n1bk_ELOImpl.doOperationInNewTransaction(OperationTxWrapperSession_s6n1bk_ELOImpl.java:138) at sun.reflect.GeneratedMethodAccessor487.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:592) at org.springframework.ejb.access.LocalSlsbInvokerInterceptor.invokeInContext(LocalSlsbInvokerInterceptor.java:71) at org.springframework.ejb.access.AbstractSlsbInvokerInterceptor.invoke(AbstractSlsbInvokerInterceptor.java:189) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202) at .doOperationInNewTransaction(Unknown Source) at ru.energogarant.aop.ComChannelAdvice$2.call(ComChannelAdvice.java:92) at com.idit.framework.common.utils.ExecutionContext.executeEx(ExecutionContext.java:108) at ru.energogarant.aop.ComChannelAdvice.invoke(ComChannelAdvice.java:102) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202) at .calculatePolicyMotor(Unknown Source) at sun.reflect.GeneratedMethodAccessor409.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:592) at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:173) at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:89) at org.apache.cxf.jaxws.JAXWSMethodInvoker.invoke(JAXWSMethodInvoker.java:60) at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:75) at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:58) at java.util.concurrent.Executors.call(Executors.java:417) at java.util.concurrent.FutureTask.innerRun(FutureTask.java:269) at java.util.concurrent.FutureTask.run(FutureTask.java:124) at org.apache.cxf.workqueue.SynchronousExecutor.execute(SynchronousExecutor.java:38)
в чем причина, как решить эту проблему?